Refund Policy
Refund Policy
Skyland Group Private Limited aims to provide a transparent and fair refund policy for its customers. Below are the terms governing refunds for our services:
1. Eligibility for Refund
- Refunds are applicable only for cancellations made within the stipulated time frame as mentioned below.
- Refunds will be processed only if the service has not been availed or initiated.
- Customers must provide valid proof of booking and payment to request a refund.
2. Cancellation & Refund Timeline
- Cancellations made 7 days or more before the scheduled service date: Full Refund
- Cancellations made within 4 to 6 days before the scheduled service date: 50% Refund
- Cancellations made within 3 days or less before the scheduled service date: No Refund
3. Refund Process
- Customers must submit a refund request via email at info@skylandgrouppvtltd.com with the necessary details.
- Once approved, refunds will be processed within 14 business days to the original payment method.
- Refund status updates will be communicated via email.
4. Non-Refundable Cases
- No refunds for services already provided or partially used.
- No refunds in cases of incorrect documentation, visa denials, or failure to comply with travel regulations.
- Force Majeure events (natural disasters, strikes, government restrictions, etc.) do not qualify for refunds.
5. Modification or Transfer of Services
- Customers may request a change in service date or transfer their booking to another individual (subject to approval and availability).
- Any changes must be requested at least 5 days before the scheduled service date.
For any further assistance, please contact us at:
Skyland Group Private Limited
Email: info@skylandgrouppvtltd.com
Tel: +91 9889709415